Official record · Texas HHSC Child Care Regulation · Synced August 29, 2026 View on the state portal ↗

North Custer KinderCare

Licensed Center · Plano, Collin County, TX · Operation No. 308151- 747

North Custer KinderCare holds a Full Permit issued July 12, 1988. In the state's 60-month public window it has 18 inspections on record with 31 cited deficiencies. The records below are republished verbatim from the Texas HHSC database.

License details
License status
Full Permit
Issued
July 12, 1988
Operation type
Licensed Center
Total capacity
130 children
Ages served
Infant, Toddler, Pre-Kindergarten, School
Address
6525 Custer Rd, Plano, TX 75023-3202
The 60-month record
18
Inspections
2
Assessments
1
Self reports
31
Deficiencies
Deficiencies by the agency's own weight: High 11 · Medium High 16 · Medium 3 · Medium Low 0 · Low 1. These are the state's precomputed counts, republished as-is.
Inspection history
DateActivityDeficiencies cited
Apr 22, 2026 Inspection 1
Jan 6, 2026 Inspection 0
Oct 28, 2025 Inspection 0
Oct 27, 2025 Report 0
Sep 8, 2025 Inspection 0
May 21, 2025 Inspection 1
Jan 23, 2025 Inspection 0
Nov 13, 2024 Inspection 0
Oct 31, 2024 Report 0
Oct 24, 2024 Inspection 0
Jul 11, 2024 Inspection 3
May 29, 2024 Inspection 0
Feb 16, 2024 Inspection 0
Feb 5, 2024 Assessment 1
Jan 29, 2024 Report 9
Nov 29, 2023 Inspection 0
Jul 28, 2023 Inspection 3
Nov 29, 2022 Inspection 0
Nov 17, 2022 Assessment 2
Aug 8, 2022 Inspection 4
Mar 31, 2022 Inspection 0
Mar 10, 2022 Inspection 0
Mar 8, 2022 Report 2
Sep 15, 2021 Inspection 5
Deficiency records
April 22, 2026 Standard § 746.2421(b) - Written Feeding Instructions - Review and Update Every 30 Days
Medium
Verbatim from the agency record
Three of the infants in care did not have update infant feeding instructions.
Corrected: April 29, 2026
May 21, 2025 Standard § 746.1315(b)(1) - CPR Training and Recertification Adhere to Guidelines-skill based
Medium High
Verbatim from the agency record
One caregiver has a CPR training that does not adhere to American Heart Association guidelines.
Corrected: June 6, 2025
July 11, 2024 Standard § 746.603(a)(4) - Children's Records - Immunizations
Medium
Verbatim from the agency record
Three of 10 children's files reviewed did not have immunization records or did not have current immunization records.
Corrected: July 26, 2024
July 11, 2024 Standard § 746.5405 - Documentation of Gas Leak Inspection
Medium High
Verbatim from the agency record
The last gas leak test at the operation was dated 9/17/21, therefore another inspection would have been required as of 9/18/23, the operation did not have an inspection after 9/17/21 on file.
Corrected: July 26, 2024
July 11, 2024 Standard § 746.1315(a) - Each Caregiver and the Director Must Have Current Training in pediatric first aid with rescue breathing and choking.
Medium High
Verbatim from the agency record
Three caregivers did not have current CPR/First Aid training.
Corrected: August 14, 2024
February 5, 2024 Standard § 745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation
High
Verbatim from the agency record
There was one caregiver present without an active background check.
Corrected: February 5, 2024
January 29, 2024 Standard § 746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activity
High
Verbatim from the agency record
It was determined that the operation did not have physical proximity to and auditory or visual awareness of a child for an extended period of time.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.1201(4) - AP Responsibilities of Employees and Caregivers -Ensure No Child Abused, Neglected, or Exploited
High
Verbatim from the agency record
Based on a DFPS investigation this standard was evaluated and found to be deficient. A child was neglected while in care.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-control
High
Verbatim from the agency record
A caregiver did not demonstrate good judgement in not following transportation policies and procedures while transporting children.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.5605(4) - AP Safety Precautions for Loading and Unloading Children - No Child Unattended
High
Verbatim from the agency record
It was determined that a child was left unattended on a vehicle.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.5625(b) - Electronic Child Safety Alarm - installed and maintained according to manufacturer's instructions
High
Verbatim from the agency record
It was determined that the child safety alarm on one of the buses at the operation is not in working order.
Corrected: May 24, 2024
January 29, 2024 Standard § 746.307(b)(4) - Parental Communication - Situation that Placed a Child at Risk
High
Verbatim from the agency record
The operation did not immediately notify a parent that their child had been left on the operation vehicle.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.305(a)(6) - Report Situation Placing Children at Risk
High
Verbatim from the agency record
The operation did not notify licensing of a situation that placed a child at risk within the 2 day period.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.5605(3) - Safety Precautions for Loading and Unloading Children - Account for All Children
High
Verbatim from the agency record
A driver at the operation did not ensure each child was accounted for before exiting the vehicle.
Corrected: May 15, 2024
January 29, 2024 Standard § 746.603(b) - Children's Records - Storage
Low
Verbatim from the agency record
A child's record was not kept for 3 months post unenrollment.
Corrected: May 15, 2024
July 28, 2023 Standard § 746.5103 - Documentation of Fire Inspection
Medium High
Verbatim from the agency record
The last fire inspection the operation had documentation for was completed on 3/18/22.
Corrected: August 25, 2023
July 28, 2023 Standard § 746.5205(4) - Documentation of Drills
Medium
Verbatim from the agency record
The operation had not completed a fire drill since November of 2022.
Corrected: August 4, 2023
July 28, 2023 Standard § 746.3401(a) - Annual Sanitation Inspection
Medium High
Verbatim from the agency record
The last sanitation inspection completed for the operation was 12/06/21.
Corrected: August 25, 2023
November 17, 2022 Standard § 746.303(a)(4) - Report Change in Director
Medium High
Verbatim from the agency record
The acting director of the operation has been in the position since 10/24/2022 without any notification to licensing until 11/16/2022.
Corrected: November 17, 2022
November 17, 2022 Standard § 745.641 - AP Background check results - Must receive notification prior to allowing subject to be present at your operation
High
Verbatim from the agency record
The acting director does not have an eligible background check determination from the background check unit.
Corrected: November 17, 2022
August 8, 2022 Standard § 746.1609 - Maximum Group Size 13 or More Children
Medium High
Verbatim from the agency record
The infant room was observed to have 13 infants present with 3 caregivers. The specified age group of the classroom was 11 months according to birthday documents of the children present.The operation did bring the standard into compliance by splitting the group.
Corrected: August 8, 2022
August 8, 2022 Standard § 746.5101(b) - Annual Fire Inspection - Conducted by Fire Marshal
Medium High
Verbatim from the agency record
The operation did not have a recent fire inspection on fire for review only documenation of an invoice that was date 3/25/2022.
Corrected: August 31, 2022
August 8, 2022 Standard § 746.1301(5)(A) - Training Requirements for Employees and Caregivers - 24 Annual Training
Medium High
Verbatim from the agency record
Eight staff who have been employed over 12 months did not have all of their required training hours. Training hours provided by the operation fro review were dated year 2020.
Corrected: September 2, 2022
August 8, 2022 Standard § 746.5205(1) - Fire Drill Monthly - Exit in 3 Minutes
Medium High
Verbatim from the agency record
According to doumentation provided by the operation the operation had not conducted a fire drill since 8/2021. The operation was able to bring this standard into compliance by conducting a fire drill today.
Corrected: August 8, 2022
March 8, 2022 Standard § 746.1203(6) - Responsibilities of Caregivers - Free of other activities
Medium High
Verbatim from the agency record
Based on the information gathered during the investigation, it has been determined that the caregiver was conducting janitorial duties (sweeping/cleaning) while children were in care.
Corrected: March 24, 2022
March 8, 2022 Standard § 746.1203(4) - Responsibilities of Caregivers- Supervision of Children
High
Verbatim from the agency record
Based on the information gathered during the investigation, it has been determined that child was able to walk outside the operation due to the caregiver not having physical proximity that allowed visual and/or auditory awareness of the child in care.
Corrected: March 24, 2022
September 15, 2021 Standard § 746.1309(d) - Documented Annual Training - Caregivers of Children Under 24 Months Required
Medium High
Verbatim from the agency record
Documentation showing 7 staff have completed SID's, Shaken Baby and Development training was not available for reveiw at the time of inspection.
Corrected: September 17, 2021
September 15, 2021 Standard § 746.613(b) - Immunization Records, Exceptions, and Exemptions Current
Medium High
Verbatim from the agency record
Two children did not have current immunization records.
Corrected: September 22, 2021
September 15, 2021 Standard § 746.5401 - Requirement of Gas Leak Inspection
Medium High
Verbatim from the agency record
The operation did not have a current gas leak inspection.
Corrected: September 30, 2021
September 15, 2021 Standard § 746.1301(7)(A) - Training Requirements for Employees, Caregivers, and Directors - Transportation Training
Medium High
Verbatim from the agency record
The director and did not have transportatin safety training.
Corrected: September 17, 2021
September 15, 2021 Standard § 746.4907(a)(1) - Installation and Maintenance of Loose-fill Surfacing - Six Inches if Equipment 5 Ft or Less
Medium High
Verbatim from the agency record
The loose-fill under and around the climbing structure does not measure six inches. Photographs of the equipment and loose-fill were taken at the time of inspection.
Corrected: October 31, 2021
About these records

These records come from the Texas Health and Human Services Commission database and cover the state's 60-month public window. Records synced from the agency on August 29, 2026. They reflect the agency's database as of that date; recent inspections may not appear yet, so verify current status with the agency or on the official record ↗. Facility operators can request a review through our corrections process.

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